Frequently Asked Questions
Welcome to Apedeal.com.
Introduction
With the rapid development of the Internet worldwide, online traffic has become increasingly expensive. As an internet company focusing on traffic from overseas offline small shops, “ApeDeal” has become an innovative platform for acquiring traffic from these stores.
This manual aims to provide guidance to partner small shops, helping them better utilize this platform and achieve commercial success. The manual will address your questions in several areas, including the business model, registration steps, commercial benefits, onboarding, and advertising execution.
Business Model
“ApeDeal” is an advertising platform. We place advertisements in small shops, creating a mutually beneficial relationship for advertisers, shop owners, and providing fresh, interesting advertising content for consumers in the shops.
Registration
Qualification Requirements
- You are operating a small shop, such as a coffee shop or restaurant.
- The shop has tables and chairs where consumers stay.
- You need to assist us in replacing the advertising cards, which may take about ten minutes each time, twice a month.
- Currently, we only accept applications from certain cities. Please check the information on our website or inquire through our customer service.
Your Benefits and Rewards
If the advertisements in your shop are properly displayed and consumers scan the QR codes, we offer the following benefits to shop owners:
- Depending on the number of times consumers scan the QR codes in your shop each month, we provide cash or physical rewards. If the scan count is low, we give physical rewards, which are ordered online and sent to your shop. These rewards could be small fans, beverages, or other items and cannot be specified.
- If the scan count increases, we also provide cash rewards, which are delivered through electronic wallets or other means.
- In summary, the better the advertisement is protected, and the more consumers scan the QR codes, the more rewards we provide.
Rewards are assessed based on the scanning behavior of consumers in your shop. We can track the scan data in real-time through our system. Our customer service or sales personnel will verify the scan count with you 1-2 times a month, and the rewards will be issued the following month after confirmation. Rewards can be either gifts or cash. Generally, if the reward amount is small initially, we will give equivalent value gifts, usually essentials for the shop, such as beverages. There might be slight discrepancies in value, which we typically do not compensate for. Only after a period of stable and genuine traffic, and if the reward amount increases, we will provide cash rewards. Rewards are generally ordered from local e-commerce platforms and mailed to you, so please ensure your address and contact information are correct.
Management System
Our system records the scan activity of consumers in your shop. Once you are successfully registered and the advertisements are placed, we will activate your account. Every time a consumer scans a QR code, our backend system captures it. You just need to encourage consumers to scan the advertisements more.
Local Operations Personnel
We have local customer service to assist you, and we may also arrange local personnel to help set up the advertisements.
Advertising Requirements
Our advertisements aim to meet the following standards:
- Comply with local regulations and public morals.
- Be listed on Google Play or the iOS App Store; if not, they require manual review by us.
- If any non-compliant advertisements are found by shop personnel, they can report them to customer service.
Advertising Card Illustration
Our current advertising slots consist of plastic sleeves and advertising cards, which are divided into base cards and advertising cards. The base card is placed underneath and has a QR code and shop ID. The advertising card, which is slightly shorter, is placed on top, displaying the client’s advertisement information. Sometimes we will send you double the number of advertising cards to prevent them from getting dirty or lost. If the advertising cards are lost, you can also contact our customer service for a replacement shipment.
Listing, Inspection, Maintenance, Replacement
Once you become an ApeDeal partner, you will need to cooperate with us in listing, delisting, replacing, and other actions related to advertisements. We will have supervisors to oversee the listing and delisting of ads in your shop. We will evaluate your level of cooperation through our system backend to decide whether to maintain a long-term partnership.
Listing
When a new advertisement needs to be listed or replaced, we will notify you in advance via phone or WhatsApp. You will preview the ad content, and then we will send you the replacement cards via courier or mail, but you need to replace them yourself. In the notification, we will illustrate which advertisement to replace, and you can check yourself. Each advertisement has a unique ad ID number, such as ‘IDJKT0000000101’. The last two digits, 01, represent the top-left ad slot, and so on.
Inspection
Inspections involve our operations or sales personnel conducting irregular monthly checks on the condition of the advertisements in your shop. Under normal circumstances, the advertisement should be in the designated location, and the ad card itself should be clear and readable. The ID number and QR code on the ad card should not be obscured. Special attention should be paid in dining establishments to ensure the card does not get water or oil damage.
There are two methods of inspection: on-site random checks and submissions by the shop owner.
On-site Random Checks
Our operations personnel will visit the shop to check the placement of the advertisements. They might replace ads on the spot. During the inspection, they may also ask other market research questions, such as about consumer interaction with the ads, opinions on the ads, and satisfaction with the rewards.- Submissions by Shop Owner
Our customer service will contact the shop owner, who will then proactively submit a form. The submission process is as follows:
1. Log in to the XXX website.
2. Write a four-digit code, provided by customer service on the day of inspection, on a small piece of paper. For example, if the code is “0892,” write “0892” on the paper.
3. Place the paper next to the advertisement and take a photo.
4. Upload the photo, ensuring it is clear and legible, especially the QR code and ID number, as the system will not recognize unclear images.
Maintenance
Please note that the advertisement cards must be kept clean and the QR codes and ads must not be covered. Otherwise, we will not be able to provide rewards. We will send operations personnel to conduct random checks. If we find that the advertisement cards are not properly displayed, we will inform the shop owner to correct the issue. If the problem of non-displayed advertisement cards occurs repeatedly, we will terminate the cooperation.
Replacement
An advertisement usually runs from one month to a year. During this period, the advertiser may request a change of materials, and at that time, the shop owner needs to cooperate in replacing the ad.
Replacement Steps
- We will first disable the QR code for the advertisement. If a QR code cannot be scanned, it might have been paused by us.
- We might also directly mail new advertisement cards to you.
After the replacement is completed, you need to submit a photo of the completed replacement. The photo submission process is as follows:
Replacement Frequency
Our advertising updates or replacements usually occur every 2-4 weeks, generally twice a month, in the middle and at the end of each month. Rewards for the previous month are typically provided in the following month.
Frequently Asked Questions
Here’s a list of Issues with Advertisement Cards and Handling Method
The shop owner can use the spare advertisement cards we provided. If those are not enough, please contact our customer service for replacements.
Contact our customer service with details and, if possible, provide proof. Our customer service will forward the issue to the technical team for resolution.
Whether increasing or decreasing, please inform our customer service so we can accurately adjust the number of advertisement cards sent to your shop.
For seasonal shops, such as those near universities with summer and winter breaks, please notify our customer service to update your address or status.
We will inquire about the reasons for the lack of scans. If it is due to low foot traffic or the shop owner's reluctance to encourage consumers to scan the ads, we may suspend or terminate the link's validity, stopping the distribution of materials and rewards. To reactivate, the shop needs to explain the reason, and we will review it.
First, check if the address or payment information was entered correctly and if the provided phone number is reachable. If there are no issues, please contact our customer service, and we may confirm with the courier company.
Violations
Shop owner scans with different phones
Cancel cooperation and do not pay earnings.
Not reporting lost or damaged ads or QR codes
First time, customer service will explain and record; second time, stop earnings for that ad slot.
Replacing our ads with others' ads
First time, stop earnings for that ad slot and record it.
Second time, cancel cooperation and do not pay earnings.
Unreasonably refusing our staff to inspect ads
Unless there are special reasons, cooperation will be terminated.
Cannot be contacted
If unreachable by phone, email, WhatsApp, or even in person, cooperation will be canceled.
Ad Tracking
If you want to know the current scan status in your shop, please log in to XXX or contact XXX for inquiries.
Communication with Consumers
Merchants need to maintain good communication with consumers who scan the ads. If consumers have questions about the ad content, the shop owner should guide them to directly ask the advertiser.
Summary
ApeDeal, as a leading internet company, provides merchants with more revenue opportunities. This merchant operations manual aims to help merchants better utilize the ApeDeal platform and improve results. From onboarding to ad management and optimization, every step requires the merchant’s dedication and patience. Only through continuous optimization and improvement can merchants achieve greater business success. We wish all merchants great success on the ApeDeal platform!
Apedeal Team.
